Refund Policy

At ProSellers, we strive to provide a seamless experience for our sellers, ensuring satisfaction and success in selling across GCC countries. Our refund policy is designed to address various scenarios while maintaining fairness and transparency. Please review the following guidelines:

Eligibility for Refund:

The refund will be processed within 14 days.

Non-Responsiveness to Queries:

If a seller does not receive a response to their inquiries within a reasonable timeframe, they may be eligible for a refund. We understand the importance of timely communication.
Dissatisfaction with Service:

Sellers who are dissatisfied with our services may request a refund. To be eligible, the seller must provide a valid reason for their dissatisfaction, and our team will assess the situation to determine eligibility.
Mistakes by ProSellers Team:

In the event that our team makes errors in the handling, packing, or delivery of orders, we acknowledge our responsibility and will offer compensation. However, a direct refund may not be applicable in such cases.
Ineligibility for Refund:

Change of Mind:

Sellers who simply change their minds or have a change in business plans are not eligible for a refund. We encourage sellers to carefully consider their decision before engaging with our premium membership.
Mistaken Premium Subscription:

If a seller mistakenly purchases the premium subscription, they are not eligible for a refund. It is the seller’s responsibility to ensure they choose the right subscription plan for their needs.
Insufficient Expertise:

Sellers who lack the expertise to fully utilize the benefits of the premium membership are not eligible for a refund. It is important for sellers to assess their capabilities before opting for the premium service.